Who is RSI—Refrigerated Specialist Inc. ?
Refrigerated Specialist, Inc. (RSI) of Mesquite, Texas, is a market leader in the installation, service, and preventative maintenance of commercial refrigeration and cooking equipment.
RSI, certified by the Commercial Food Equipment Service Association (CFESA), serves major restaurant chains and food equipment manufacturers throughout North and East Texas.
Established and headquartered in Mesquite, Texas since 1978, RSI has been providing continuous service for over thirty years under the same ownership and management team.
All RSI’s technicians are experts in their respective fields and receive on-going training to keep up with equipment changes and industry certifications.
In the mid-1990s, the organization expanded their operations by adding a second company to the RSI brand, Refrigerated Equipment and Leasing (REALCo), which leases ice machines to RSI customers.
In 2002, a third company was formed: Cooking Equipment Specialist, L.L.C. (CES). CES, which is also CFESA-certified, focuses on the hot side of equipment installation, service, and preventative maintenance.
Together, the three companies within the RSI brand have 50 service vehicles, employ over 80 people, and complete approximately 30,000 service calls each year.
What Our Clients Say About Us!
I have used RSI and CES exclusively over the last several years for all of my refrigerated and cooking equipment needs. Their factory trained technicians are among some of the best in the industry. They utilize state of the art internal systems and processes that provide timely and accurate dispatching and tracking of all service requests, which have greatly reduced our equipment down time.
Chris George, Regional Facility Manager, Potbelly Sandwich Works
I am often asked how you keep customers. One of the examples I use is RSI. Always deliver what you promise when you promise, be responsible when things go wrong, and always pick up a phone. I have always appreciated the capability of a professional organization that endures the test of time.
Harold Gernsbacher, CEO, In Step Foodservice
Hello Scott, I wanted to say thanks.. Please share our complete thanks with Rich as well as we appreciate our service partners believing in us as we believe in them. It was great to hear the position you and your company has placed Unified Brands. This type of commitment will not go unrecognized and will certainly be rewarded.
Joe White, Senior Manager of Technical Services, Unified Brands
Your ears must be ringing. . . I’ve been dealing with Vendor up here in OK and let me tell you, YOU HAVE SPOILED ME ROTTEN!!!!!!!!!!! And, for the record, in a very good way. You taught me to exceed c/s and that a service issue is truly an opportunity to make the customer happy and turn it around to be a life-long happy customer.
Jill DeArmond, Regional Sales Manager, Accutemp Manufacturing
Thank you for your response. A true owner tending the business. You have a great company and many good people.
David Mitchell, Owner / Managing Partner, Fresco's
Refrigerated Specialists is one of the most Highly Respected service companies in the Nation. As a Wholesale distributor of Commercial Equipment in DFW, we lean on companies such as RSI to Service all our products. We represent Ice Machines, Refrigeration, dishwashers, a complete line of Cooking Equipment, as well as the Beverage industry and RSI and their hotside CES service all our products. They are extremely professional organization that I recommend daily to end users as well as all manufacturers I represent.
David Swille, General Manager, Ice-O-Matic