I believe in you never forget who helps you out when down. With that being said. Want to thank the Hester brother’s Marvin and Scott for the opportunity and confidence they put in me when nobody else would. Now I practice the work ethics they integrated in their company. Get a lot of compliments from store managers and my supervisors about my work ethics. I love what I do and have fun doing it. Thank you for the opportunity Scott and Marvin. – Original Post
WHAT DO OUR EMPLOYEES HAVE TO SAY ABOUT RSI
WHAT DO OUR CLIENTS HAVE TO SAY ABOUT RSI
Former RSI Employee
Baker Distributing/North Texas Ice Design
I just want to Thank you All so much for the support you showed us on this Service issue. This was a VERY important customer to Parks Coffee and the failure happened on the initial start up and became a Very sensitive issue.
The fact that you guys jumped right on this and not only made the initial call so quickly but returned to complete on such short notice in the heat of the summer, is Greatly appreciated. This is the kind of Great service that we have always received from you guys but too often we don’t tell you how much we appreciate you.
Todd M. Hall
As a manufacturer, we rely on service agents like RSI, to be an extension of our factory in the field. We have worked with Marvin Hester and his team since the early 90’s and they have always been very competent, timely and honest. They are truly one of the best service agents out there.
Sandy the corporate facility manager with Kona Grill, thanked us for being awesome. She said it means the world to them that we have shown up on time, communicated and done everything they have asked of us.
THERMO-KOOL/Mid-South Industries, Inc.,
I am proud to partner with you and wish I had RSI quality people in every major city.
I sleep better at night knowing you have my back.
Thanks for being my #1 service/installation company(Nationwide not just in Texas).
Haley is awesome on the service side.
Baker/North Texas Ice,
Refrigerated Specialists is one of the most Highly Respected service companies in the Nation. As a Wholesale distributor of Commercial Equipment in DFW, we lean on companies such as RSI to Service all our products. We represent Ice Machines, Refrigeration, dishwashers, a complete line of Cooking Equipment, as well as the Beverage industry and RSI and their hotside CES service all our products. They are extremely professional organization that I recommend daily to end users as well as all manufacturers I represent.
Thank you for your response. A true owner tending the business. You have a great company and many good people.
Your ears must be ringing. . . I’ve been dealing with Vendor up here in OK and let me tell you, YOU HAVE SPOILED ME ROTTEN!!!!!!!!!!! And, for the record, in a very good way. You taught me to exceed c/s and that a service issue is truly an opportunity to make the customer happy and turn it around to be a life-long happy customer.
Hello Scott, I wanted to say thanks.. Please share our complete thanks with Rich as well as we appreciate our service partners believing in us as we believe in them. It was great to hear the position you and your company has placed Unified Brands. This type of commitment will not go unrecognized and will certainly be rewarded.
In Step Foodservice,
I am often asked how you keep customers. One of the examples I use is RSI. Always deliver what you promise when you promise, be responsible when things go wrong, and always pick up a phone. I have always appreciated the capability of a professional organization that endures the test of time.
I have used RSI and CES exclusively over the last several years for all of my refrigerated and cooking equipment needs. Their factory trained technicians are among some of the best in the industry. They utilize state of the art internal systems and processes that provide timely and accurate dispatching and tracking of all service requests, which have greatly reduced our equipment down time.
Marvin and Chris,
I was in Dallas yesterday doing my final walk-thru of the Mellow Mushroom in Dallas. As I am sure you know, we are part of an industry that mostly gets negative feedback. I would like to extend to you all positive feedback. I have seen numerous walk-in refrigeration installs. Most give zero regard for the cooler storage space they are intended for. I have seen refrigeration lines and drain lines run wildly without regard for anything but the ease of whoever installed them….sacrificing storage space. I’m a girl and I like pretty things. I also work in construction and know what reality is. This refrigeration install is “pretty” and I feel confident that in reality, it will function like a star!
Good job! And thank you!!!
RSI Walk-in Cooler Installation for Mello Mushroom Dallas